In July, amid the rise of the buzzy audio-only social network Clubhouse, some users reported being harassed by other members. This seemed obviously bad, but at the time the company had no guidelines about how users should behave on the site. Moderation duties were left to the two co-founders, then the company’s only employees, and it’s fair to say that enforcement was not their full-time focus.
When I wrote about the situation at Clubhouse, responses were divided. Some readers said that because the app was still in private beta, and had just two employees, users ought to cut it some slack. Moderation would come as the app scaled, they said, and to beat up the founders for not having every detail in place during the launch stage was unfair to the team.
The other view, which I took, is that any social product ought to begin with moderation in