Even before COVID-19 disrupted the world, the introduction of Computer Vision into field service had begun to transform the industry. Seasoned Baby Boomer field service technicians are rapidly approaching retirement, causing a generational gap. When these older technicians hang up their tools, precious industry knowledge retires along with them.
In fact, 73% of organizations have identified an aging workforce as a potential threat to their field service operations. Faced with a “brain drain,” field service organizations have been struggling to capture and preserve the knowledge of their “tribe” before it is lost forever.
Computer Vision in Field Service – A New World of CX
Like many other industries, the field service sector has been increasingly focused on enhancing customer experience. A research report indicates that 65% of field service organizations have identified customer satisfaction as either equal to or higher in importance than operational efficiency. To ensure customer expectations are