7 questions to ask before implementing new technology
There are a range of challenges agencies face when implementing new technology, from vendor lock-in to speed to launch. Each IT department faces a slightly different equation, based on current technology, processes and resources.
Whatever the starting point, ask the following seven questions before deploying new solutions:
1. Are there any installed tools that could solve for some/all of the problem at hand?
Sometimes the answer is already in at hand. Before implementing something new, look at the existing stack to see what could be applied more broadly. Many local governments pivoted their existing technologies to handle the recent shift to working from home and digitizing citizen services. Messaging tools like Microsoft Teams were used for file sharing and email reduction, and PayPal accounts were considered as a way to pay taxes.