Bank Of America’s Cathy Bessant On Leading Through COVID-19 And Beyond

For our series on leading high-engagement virtual teams, we sat down with Bank of America’s Chief Operations and Technology Officer Cathy Bessant to ask her what the shift to working from home has meant for her organization. Bessant leads a team of 95,000 employees working in over 35 countries. Here’s what she had to say.  

Volatility and rapid change

We’re a company with a very strong human engagement foundation; we’re a company that believes also, very strongly, in the notion of co-location. Co-location doesn’t mean we don’t have virtual teams. People work on teams spread all over the world; we’ve depended on connectivity for a long time. Yet, literally in a span of 2 weeks, we went from a very small

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